What can we help you with?
Changes to 0800 call charges
The way O2 charge for freephone and premium numbers is changing. From 1 July 2015, some numbers will become free, and charges for others will be shown more clearly so you always know exactly what you’re paying.
So what’s changing?
0800 and 0808 numbers:
Freephone numbers beginning 0800 or 0808 (most are already free from landlines), will also be free to call from mobiles from 1 July 2015. After that date, you won’t be charged for calling any number starting 0800 or 0808 from your O2 phone and they won’t appear on your bill.
084, 087, 09 and 118 numbers:
These numbers will have clearer charges, so you always know what you’re paying. Charges are broken down as follows…
Access charge – this is what O2 charge you, per minute, for connecting the call. Your access charge from 1 July 2015 will be 25p/min ex VAT for mobile and 5p/min for Landline calls.
Service charge – this is the rest of the call charge. The organisation you’re calling decides the service charge, and must tell you about it. So if the service charge is 5p per minute, they might say: “Calls cost 5p per minute, plus your phone company’s access charge”.
O2 will always add the access charge and the service charge together on your bill, but you’ll always know how much O2 has charged you.
Mobile Extension and Best for Business tariffs:
If you’re on a Mobile Extension or Best for Business tariff, these rates will exist until your contract ends.
These changes are in line with new Ofcom regulations. These regulations apply to every landline and mobile phone – not just your O2 phone.