IP Telephony

Vivio supply and install a full range of hosted telephony systems, giving you everything a traditional phone system does, except it’s hosted in the cloud.

To keep you connected with a great fixed line service we work with 3CX, Microsoft Teams and Gamma – the UK’s largest, most resilient fixed network. We work closely with Avaya, Cisco, Polycom, Panasonic and BT. So you know you’re in safe hands. Our award-winning team of experts are here to understand your existing set up and offer a solution that works best for your business, no matter the size of scale.

Switching from your existing provider over to Vivio is super easy! You even get to keep your existing phone lines and numbers, whether it’s a straight swap or you’re updating a legacy system, our team will be on hand to deal with all the detail.

Does this sound like you?

Colin's Problem

Meet Colin

Council Director

Colin wants to consolidate systems but needs to ensure it is still reliable and robust. He needs to ensure there are no missed calls or outages.

 

Ideal Industries

Large, modern workforce with core PBX requirements such as Public Sector.

Our Solution - Microsoft Teams Direct Routing

 

Finding the balance is key! With Teams and Zoom becoming the ‘new normal’ for business communications, why not take advantage of this.

Direct Routing gives your Teams dial tone, packed with a range of advanced call routing options to make sure your client experience is maintained in a flexible work environment.

Where would Teams Direct Routing Fit in?

Resilience

Direct Routing offers automatic failover and diverts to mobile in the event of an unplanned outage.

Advanced Call Handling

With more control over hunt groups, auto attendants and call queuing you can make sure your clients get through to the right department.

Billing & Reporting

We add extra layers of reporting to give you valuable business insights. Your calls are also billed alongside your mobiles to not only consolidate systems, but invoices too!

Olivia's Problem

Meet Olivia

Office Manager

Olivia is worried that missed calls are affecting her award-winning client experience.

Let’s do the maths…

1 missed call = £100

10 missed calls per month =…

Our Solution - Horizon

In a modern world, where remote working is becoming a “new normal” it is important more than ever to maintain your communication channels to your clients.

Whether you’re worried that clients are sat in a queue too long or concerned about staff productivity – this all translates back to a potential loss of revenue.

Horizon, combined with Akixi Reporting gives you the tools you need to service your clients, giving you valuable business insights to streamline your productivity.

Where would Horizon fit in?

Horizon

Hosted Telephony with a wide range of advanced call handling features.

Akixi

See live or receive scheduled reports on your calls and staff productivity.

Wallboards

Tailor your reports per department with an easy to read wallboard view, set alerts against SLA’s and KPI’s to monitor productivity from anywhere.

Key Benefits

  • Unlimited UK landline & mobile calls
  • FREE mobile application
  • Access to self-serve client portal
  • FREE hardware & warranty
  • FREE installation
  • Fully project managed implementation
  • FREE maintenance & support
  • Keep your existing lines & numbers

Solutions

Looking for unified communications?

Contact our team of experts today for more information

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