IT Support

When it comes to IT here at Vivio we listen, identify and recommend services that will change the way your business works and as always, keeping you connected wherever you are.

We invest heavily in training and development so that we have an accredited team to provide the support you need across all the leading services. From hosted telephony through to the Cloud Solutions.

Owing to the flexible and dynamic approach to working with our Clients, we are ideally positioned to support your team with your communications now and in the future as requirements change.

Here for you

We will be able to ensure that all users are able to connect and work, wherever and whenever they need to, with the right combination of network, hardware and service that each user will require.

Our implementation processes will be tailored to your requirements and ensure that your users have the right access that they require from day one.

Remote Technical Support

With remote working becoming more prevalent than ever, we can support you without ever stepping foot on-site. At Vivio, we use cutting edge cloud-based technology to its full potential to support you and your end users, no matter where you are.

From installation to completion, our remote tools can be deployed quickly and easily with minimal, if not zero, end-user involvement. Once our tools have been installed, we’re able to perform health checks on your equipment, manage your connected device inventory and quickly assist end users with any issues or questions they may have. Better yet, our automated alerts will mean that we’ll know about any issues before your end user does!

It’s imperative that end users feel comfortable with remote technical support, especially if we need to ask them to perform tasks. By combining video technology with our remote access tools, we can work collaboratively with your end users in a relaxed and efficient way. You can rest assured that each end user will get the support they need in order to continue to work as normal.

 

Key Benefits

  • Identify and recommend products
  • Flexible and dynamic approach
  • Tailored implementation processes
  • Ensuring the right access from day one
  • Remote support capabilities
  • Video technology & access tools

To find out more...

Call us today on 01244 305130

Contact us