Richard Abson Group Ltd

Summary

Vivio have introduced Richard Abson Group to Horizon ensuring they maintain their same telephone numbers at a fixed cost to benefit them in financial forecasting.

Services

Richard Abson Group Ltd is a recruitment firm specialising in the automotive industry. Based in a small office in Tarporley, they needed to look at a new office in Chester to allow their business to grow.

 

Client Requirements…

When moving offices, a key concern is to ensure you keep the same marketing number. Along with this, they wanted a scalable solution that they can easily add to as they employ more staff.

With core operational systems being hosted in the cloud, a reliable internet connection was also required.

 

What Vivio Delivered…

To ensure continuity of business during the office move, it made sense to move to a cloud-based telephony solution. This meant that they could not only keep their marketing number, but also take advantage of smartphone apps on the day of the move to ensure their clients can still call through.

Taking into consideration the costs of the move a capex route was out of the question, and the fixed cost element of Horizon was a huge benefit in financial forecasting.

Horizon then brought additional features and enhancement to improve efficiency by:

  • Call Statistics to monitor outbound performance
  • Caller Display to identify clients as they are calling in
  • Missed Call Emails when working with Premium Clients

All of this was supported over Converged Fibre Broadband to provide business grade speeds, whilst ensuring HD Voice Quality.

“The team at Vivio were a great support during our office move. Everything was in place for the day we moved in and their team worked above and beyond to make sure the phones and broadband had been tested and were in place; including quite a significant installation of modern technology into an older building. Their advice and support throughout were invaluable and we continue to have a great working relationship”

Richard Abson Managing Director